Pumpee is built by riders, in a small team. Every message is read and most of the roadmap ideas come from there.
A weird track, a crash, pumps not counted. Email pre-filled with what we need.
Suggest an ideaTell us what you’d like to see after a session. That’s how v1 was written.
Suggest a spotLocation, start type, level required, access. We’ll add it to the community map.
One address, checked every day
Reply within 48 business hours. We speak French and English.
Check that location is allowed “always” (background) and that motion-sensor access is on. Keep the phone on your chest or at your waist rather than in a bag left on the dock.
GPS takes a few seconds to lock. Start the session on the dock, not in the water. With a paired watch, it’s the watch that locks the signal at the start.
It’s all explained here: delete your account. From the app, it’s Profile → Settings → Account.
From the app, or by email. We review within 72 business hours — the procedure is detailed in the terms of use.
Other common questions are in the site FAQ. We’re building what’s next with you. Ride on.